Frequently Asked Questions
Everything you need to know about your Scotch & Soda experience.
What is the standard shipping time for international orders?
International orders typically arrive within 3 to 7 business days, depending on your location and chosen shipping method at checkout.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
We are committed to a more sustainable future. A significant portion of our collection is made using organic, recycled, or responsibly sourced materials, as detailed in our 'Sustainably Driven' initiative.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local payment options like iDEAL and Klarna.
How do I find the right size for Scotch & Soda apparel?
Each product page features a detailed size guide. Our fits are typically true to size, but we recommend checking the specific measurements for our 'Slim' versus 'Relaxed' silhouettes.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.